Returns & Warranty Policy
At Iron Ridge Offroad, we stand behind the quality of our products. We want you to be completely satisfied with your purchase and confident in the performance of your off-road gear.
Return Policy
14-Day Return Window
We accept returns within 14 days of delivery for most products. Items must be in new, unused condition with all original packaging, hardware, and documentation.
Eligible for Return:
- Unopened products in original packaging
- Items with manufacturing defects
- Incorrect items shipped
- Damaged items received
Non-Returnable Items:
- Installed or used products (unless defective)
- Custom or special-order items
- Electrical components that have been installed
- Items without original packaging
- Clearance or final sale items
Return Process:
You can start a return here.
- Open the returns portal and select the items you want to return
- Choose your return reason and upload photos of the item's condition
- Once your request is approved, you'll receive a confirmation email with next steps
- Pack the item securely in its original packaging with all hardware and documentation
Purchasers that opted in for Checkout+ will have free returns. Purchasers that opted out are responsible for all return shipping fees for goods being returned or exchanged.
Items sent back to us without first submitting a return request in the portal may be refused.
Refunds:
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We're happy to exchange items for a different size, color, or product. Contact us to arrange an exchange, and we'll provide instructions for the fastest processing.
Manufacturer Warranties
Most products we sell are covered by manufacturer warranties. Warranty terms vary by brand and product type:
Typical Warranty Coverage:
- Suspension Components: Lifetime to 5 years (varies by manufacturer)
- Bumpers & Armor: Lifetime limited warranty on structural integrity
- Lighting: 2-5 years (varies by brand)
- Electronics: 1-3 years manufacturer warranty
- Wheels: Structural lifetime warranty (finish warranties vary)
Warranty Claims:
For warranty service:
- Contact us with your order number and description of the issue
- Provide photos or videos of the defect if requested
- We'll coordinate with the manufacturer on your behalf
- Follow the manufacturer's warranty process for repair or replacement
Note: Warranties typically do not cover normal wear and tear, improper installation, abuse, or modifications. Always follow manufacturer installation instructions and maintenance guidelines.
Damaged or Defective Items
If you receive a damaged or defective item:
- Inspect your order immediately upon delivery
- Document any damage with photos
- Submit a return request within 48 hours of delivery
- We'll arrange for a replacement or refund at no cost to you
Installation Issues
If you experience fitment or installation issues, contact us before attempting to return the product. Our team can often provide guidance or troubleshooting to resolve the issue. We're here to help ensure successful installation.
Restocking Fees
A 20% restocking fee may apply to:
- Special order items
- Large or oversized items (bumpers, roof racks, etc.)
- Returns without original packaging
Questions?
If you have questions about returns, warranties, or need to initiate a return, please contact our customer service team. We're committed to making the process as smooth as possible.
Contact Us: Include your order number and a detailed description of your concern for the fastest resolution.