Return and Refund Policy

Section 1 - Return and Refund Details:

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

To qualify for a return, the returned item must be in original packaging (or equivalent packaging) with all tags, literature, and components present, and must be unworn, unwashed, and unused. Items showing signs of wear, washing, stains, or marks may not be eligible for a refund.

Purchasers that opted in for Checkout+ will have free returns. Purchasers that opted out are responsible for all return shipping fees for goods being returned.

All refunds are subject to a 15% restocking fee of the original purchase price and cannot be waived. Original shipping charges are non-refundable and will not be included in any refund amount issued.

If a returned item is deemed unsuitable for a return, Iron Ridge Offroad reserves the right to refuse the return.

We cannot accept returns on: gift cards, clearance items, items denoted as special order, items that were used or attempted to be installed (which were received correctly as requested by the customer), items that do not have the original packaging or equivalent packaging, and items that are discontinued by the manufacturer.

Section 2 - How to Begin a Return:

You can start a return here.

Follow the instructions in the portal and select the items you want to return, along with your reason for the return. Please include photos depicting the condition of the item(s) as well. Once your request is approved, you will receive a confirmation email with next steps.

Items sent back to us without first submitting a return request in the portal will not be accepted.

Approved returns will be subject to a restocking fee of 15% of the purchase price, depending on the product, manufacturer, and supplier return policies. Restocking fees help offset costs associated with payment processing, warehouse handling, inspection and repackaging, manufacturer-imposed return charges, and other administrative expenses incurred during the return process. Original shipping charges are non-refundable and will not be included in any refund amount issued.

Returns for the reason (Other) will be reviewed on a case-by-case basis and we will decide which return reason applies to your situation. We may contact you via email with additional questions about the return prior to deciding, and we request you provide all additional details requested so we can properly process your return request.

Section 3 - Item (S) Received Incorrectly:

If you have received a shipment from Iron Ridge Offroad and you believe the item(s) delivered are not what you ordered, please submit a return request within 7 business days of the delivery date.

Please be sure to take detailed photos of exactly how you received the item(s). Our support team will request photos of the item(s) you believe to be incorrect along with the exterior boxes you received the shipment in and any packaging associated with the shipment. Please do not discard any packaging until you speak with a member of our support team.

Do not under any circumstances install or attempt to install any item which may have been delivered incorrectly — installing any item which may have been delivered incorrectly is equivalent to accepting the delivered item and can inhibit your ability to return the item.

Section 4 - Defective Item (S):

If you believe you have received an item from Iron Ridge Offroad that is not working or is not working properly, please submit a return request within 14 days of the delivery date and select the reason indicating the item is faulty or of poor quality. Our customer service representatives can resolve most technical issues with a few quick emails or a brief phone call.

Iron Ridge Offroad will contact the manufacturer on behalf of the customer to resolve the issue, either by advising a technical or process-related fix, replacing the item, or refunding the product cost. It is the duty of the customer to keep possession of the item throughout the support process until advised by Iron Ridge Offroad on a resolution.

Should our customer support team not be able to troubleshoot your issue and the manufacturer deems your product requires further investigation, our team will open the RMA on your behalf and provide you with the paperwork to return the item and issue a replacement under the manufacturer's policies. For more information on product warranties, please see our policies page.

Section 5 - Damages and Issues:

If you believe you have received an item(s) from Iron Ridge Offroad that is damaged, please reach out to a member of our support team via email at support@ironridgeoffroad.com within 7 business days of the delivery date for FedEx, UPS, DHL or USPS shipments and within 24 hours for Pilot Freight, T-Force Freight or any other shipments sent via Freight Carriers. Our customer service team will begin by starting a claim with the carrier and issuing a replacement under the shipping carrier policies! Failure to reach out to Iron Ridge Offroad within the outlined timeframe will negatively impact our ability to resolve claims of this nature.

Please be sure to take detailed photos of exactly how you received the item(s). Our support team will request photos of the damaged item(s) in question along with the exterior boxes you received the shipment in and any packaging associated with the shipment. Please do not discard any packaging until you speak with a member of our support team! Do not under any circumstances install or attempt to install an item which you believe to be damaged, installing any damaged items is tantamount to accepting the damaged item as-is and will cause your claim to be denied by the shipping carrier.

Section 6 - Exceptions / Non-Returnable Items:

We cannot accept returns on: Gift cards, Clearance Items, Items denoted as special order, items that were used or attempted to be installed (which were received correctly as requested by the customer), Items that do not have the original packaging or equivalent packaging and or Items that are discontinued by the manufacturer.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item

Section 7 - Exchanges:

We do not allow exchanges, a return request for the incorrect item must be submitted and you can select to have a refund issued to store credit or to your payment method.

Section 8 - Refunds:

Once we receive and inspect your return shipment, we will notify you via an automated email. We will also inform you about the approval or rejection of your refund request. If approved, we will process the refund request within 7-10 working days after approval. If your return request was approved under the reason code (I no longer need this item, I ordered the incorrect item, This item doesn’t suit me, This item arrived too late) your refund will be for the net product total. For reason codes outside of the these previously listed options shipping refunds will be assessed on a case by case basis based on the context of the issue at hand.

Section 9 - Third Party Charges, Installation Costs or Labor Expenses:

Iron Ridge Offroad will not be responsible for any charges incurred by the customer in relation to installation or use of the item (s) purchased and or provided by the company. This includes, but it is not limited to; labor expenses, damage claims, service fee's, warranty policies or other related expenses which arose from the use or installation of an item purchased by the company.

Section 10 - European Union 14 Day Cooling Off Period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.